Frances Haugen’s interview with the US information programme 60 Minutes contained a litany of damning statements about Fb. Haugen, a former Fb worker who had joined the corporate to assist it fight misinformation, instructed the CBS present the tech agency prioritised revenue over security and was “tearing our societies aside”.
Haugen will testify in Washington on Tuesday, as political strain builds on Fb. Listed below are among the key excerpts from Haugen’s interview.
Selecting revenue over the general public good
Haugen’s most chopping phrases echoed what’s turning into an everyday chorus from politicians on either side of the Atlantic: that Fb places revenue above the wellbeing of its customers and the general public.
“The factor I noticed at Fb again and again was there have been conflicts of curiosity between what was good for the general public and what was good for Fb. And Fb, again and again, selected to optimise for its personal pursuits, like making more cash.”
She additionally accused Fb of endangering public security by reversing adjustments to its algorithm as soon as the 2020 presidential election was over, permitting misinformation to unfold on the platform once more. “And as quickly because the election was over, they turned them [the safety systems] again off or they modified the settings again to what they have been earlier than, to prioritise progress over security. And that actually appears like a betrayal of democracy to me.”
Fb’s method to security in contrast with others
In a 15-year profession as a tech skilled, Haugen, 37, has labored for firms together with Google and Pinterest however she mentioned Fb had the worst method to limiting dangerous content material. She mentioned: “I’ve seen a bunch of social networks and it was considerably worse at Fb than something I’d seen earlier than.” Referring to Mark Zuckerberg, Fb’s founder and chief govt, she mentioned: “I’ve loads of empathy for Mark. And Mark has by no means got down to make a hateful platform. However he has allowed selections to be made the place the side-effects of these selections are that hateful, polarising content material will get extra distribution and extra attain.”
Instagram and psychological well being
The doc leak that had the best impression was a collection of analysis slides that confirmed Fb’s Instagram app was damaging the psychological well being and wellbeing of some teenage customers, with 30% of teenage ladies feeling that it made dissatisfaction with their physique worse.
She mentioned: “And what’s tremendous tragic is Fb’s personal analysis says, as these younger girls start to devour this consuming dysfunction content material, they get an increasing number of depressed. And it really makes them use the app extra. And so, they find yourself on this suggestions cycle the place they hate their our bodies an increasing number of. Fb’s personal analysis says it isn’t simply that Instagram is harmful for youngsters, that it harms youngsters, it’s that it’s distinctly worse than different types of social media.”
Fb has described the Wall Road Journal’s reporting on the slides as a “mischaracterisation” of its analysis.
Why Haugen leaked the paperwork
Haugen mentioned “individual after individual” had tried to sort out Fb’s issues however had been floor down. “Think about you recognize what’s happening inside Fb and you recognize nobody on the surface is aware of. I knew what my future regarded like if I continued to remain inside Fb, which is individual after individual after individual has tackled this inside Fb and floor themselves to the bottom.”
Having joined the corporate in 2019, Haugen mentioned she determined to behave this 12 months and began copying tens of hundreds of paperwork from Fb’s inner system, which she believed present that Fb is just not, regardless of public feedback on the contrary, making important progress in combating on-line hate and misinformation . “In some unspecified time in the future in 2021, I realised, ‘OK, I’m gonna have to do that in a systemic manner, and I’ve to get out sufficient that nobody can query that that is actual.’”
Fb and violence
Haugen mentioned the corporate had contributed to ethnic violence, a reference to Burma. In 2018, following the bloodbath of Rohingya Muslims by the navy, Fb admitted that its platform had been used to “foment division and incite offline violence” regarding the nation. Talking on 60 Minutes, Haugen mentioned: “After we dwell in an data atmosphere that is stuffed with offended, hateful, polarising content material it erodes our civic belief, it erodes our religion in one another, it erodes our skill to need to take care of one another. The model of Fb that exists at the moment is tearing our societies aside and inflicting ethnic violence around the globe.”
Fb and the Washington riot
The 6 January riot, when crowds of rightwing protesters stormed the Capitol, got here after Fb disbanded the Civic Integrity crew of which Haugen was a member. The crew, which targeted on points linked to elections around the globe, was dispersed to different Fb items following the US presidential election. “They instructed us: ‘We’re dissolving Civic Integrity.’ Like, they mainly mentioned: ‘Oh good, we made it via the election. There wasn’t riots. We will eliminate Civic Integrity now.’ Quick-forward a pair months, we acquired the rebellion. And after they removed Civic Integrity, it was the second the place I used to be like, ‘I don’t belief that they’re prepared to really make investments what must be invested to maintain Fb from being harmful.’”
The 2018 algorithm change
Fb modified the algorithm on its information feed – Fb’s central function, which provides customers with a personalized feed of content material reminiscent of associates’ photographs and information tales – to prioritise content material that elevated person engagement. Haugen mentioned this made divisive content material extra outstanding.
“One of many penalties of how Fb is choosing out that content material at the moment is it’s optimising for content material that will get engagement, or response. However its personal analysis is displaying that content material that’s hateful, that’s divisive, that’s polarising – it’s simpler to encourage folks to anger than it’s to different feelings.” She added: “Fb has realised that if they modify the algorithm to be safer, folks will spend much less time on the positioning, they’ll click on on much less adverts, they’ll make much less cash.”
Haugen mentioned European political events contacted Fb to say that the information feed change was forcing them to take extra excessive political positions so as to win customers’ consideration. Describing polititicians’ considerations, she mentioned: “You’re forcing us to take positions that we don’t like, that we all know are dangerous for society. We all know if we don’t take these positions, we gained’t win within the market of social media.”
In an announcement to 60 Minutes, Fb mentioned: “Each day our groups should stability defending the precise of billions of individuals to specific themselves brazenly with the necessity to maintain our platform a secure and constructive place. We proceed to make important enhancements to sort out the unfold of misinformation and dangerous content material. To counsel we encourage dangerous content material and do nothing is simply not true. If any analysis had recognized a precise resolution to those complicated challenges, the tech business, governments, and society would have solved them a very long time in the past.”